Refund & Cancellation Policy

Last Updated: May 2026

Nestzy Technologies Pvt. Ltd. strives to provide a transparent and fair experience for both students and property owners. Please read our refund and cancellation terms carefully.

1. Booking Advance Payments (Students)

• Before owner approval: If you cancel your booking before the owner has confirmed it, you are eligible for a 100% full refund of the advance amount.
• Within 12 hours of owner confirmation: Once the owner confirms your booking, the advance amount is refundable if you cancel within 12 hours of the confirmation timestamp.
• After 12 hours of owner confirmation: The advance payment becomes non-refundable after 12 hours of owner confirmation, as the owner has committed to holding the bed for you.
• Nestzy Platform Fee (₹49 + taxes): The Nestzy booking platform fee is strictly non-refundable once payment is successfully processed, regardless of cancellation timing.
• Rejection by Owner: If an owner rejects your booking request, a 100% full refund of the advance amount will be automatically initiated. The platform fee remains non-refundable.
• Fraudulent or policy-violating bookings may be blocked without refund at Nestzy discretion.

2. Registration Fees (Owners)

• Onboarding Fee (₹999 – ₹1,999): The one-time platform onboarding fee paid after KYC approval is strictly non-refundable. The fee amount is determined by the time elapsed since Nestzy's launch date and the owner's registration date.

3. Failed or Pending Transactions

If a transaction fails but money has been debited from your bank account, the funds are usually automatically reversed by your bank within 5 to 7 business days. Nestzy does not hold funds for failed transactions.

4. Refund Processing Time

Approved refunds are processed via our payment partner, Razorpay. The credited amount will reflect in your original payment source (bank account, credit card, UPI) within 5 to 7 business days.

5. How to Request a Refund

If you believe you are entitled to a refund under this policy, please file a request via the "Complaints" section in your dashboard or email us directly at support@nestzy.in with your Booking ID and transaction details.